Refund policy

Before you purchase a print, please read the returns policy below carefully, and if you need any clarification, please email us at shop[at]rachelvogeleisen.com

Damaged goods will be replaced, but as the Prints are printed to order, there are no refunds. Please choose carefully when purchasing, as all sales are final.

We only replace items if they are defective or damaged. If you need a replacement for a damaged product, send us an email at shop[at]achelvogeleisen.com

Photographic Prints

When you order a fine art photographic print, please carefully consider your purchase, as we are unable to exchange it for another print or issue a refund unless the order is damaged in transit.

Damaged Orders

Any fine art print orders that are damaged, lost, or incorrect will be replaced. 

If your print has been damaged in transit, please notify us within 7 days of receiving the order by emailing us at shop[at]rachelvogeleisen.com for assistance. We will require photos of the affected packaging and damaged print to process your claim. 

If your order is lost in transit or was incorrectly printed, please send an email to shop[at]rachelvogeleisen.com

Sale Items

Fine art prints purchased during a sale or promotion are only eligible for this discount within the specified period. Sale items cannot be exchanged or refunded unless damaged during transport.

If you have any questions, please contact us.